A: A Subscription Plan is a convenient way to obtain a complete collection, one issue at a time. By choosing to purchase a collection via our Subscription Plan, you won't miss a single issue, and you won't risk an increase on the price of other issues in the collection. You may, however, cancel at any time with no obligation by contacting us by e-mail, phone or mail.Top of Page
A: There are many benefits to purchasing a collection with our subscription plan:
- Each issue in the collection is billed and shipped separately, one at a time, until the collection is complete.
- You have the opportunity to reserve all the issues in a collection, so you won't have to order them separately.
- We will keep track of the issues you have received within a collection.
- Payment is automatic. By supplying your credit card number when you subscribe to the collection, each issue will be charged to the same credit card when it is sent to you later.
A: Usually, each issue in a collection is shipped and billed separately to you, approximately every month or two, after each previous item in the collection was shipped and paid in full.
If you selected Express Shipping or 2-Day Shipping, only the first item in a collection will be sent to you via either of these shipping options. All subsequent shipments in the collection will be sent to you via Standard Shipping.Top of Page
A: When you pay for your first item in a collection by credit card, all subsequent issues in your collection will be charged to the same credit card. This holds true when purchasing a collection via phone, mail or online.Top of Page
A: You can see the first issue in a collection on the detail page for that particular collection. When possible, we provide photos of other issues in a collection on that same page. However, images of all subsequent issues in a collection may not always be available, either on our Web site or through our Customer Service Department.Top of Page
A: The guarantee of satisfaction that covers the first issue in a collection also covers all the issues in that collection. You may, without hesitation and for any reason whatsoever return any item you purchase within the specified guarantee period. Click here to see the specific guarantee period for items we offer.Top of Page
A: Many of our village and train collections are currently open-ended. That means that the number of items that will be issued within the collection has not yet been determined when the collection is first offered for sale.
Issues within the collection are offered at intervals based on schedules determined by the skilled craftsmanship required to create each item in the collection. Collectors who have reserved an entire collection may cancel at any time with no obligation.Top of Page
A: While some village collections do offer free accessories, they are not offered together in a one-time shipment. An accessory may or may not be included with each village sculpture. Also, additional accessories for your village collection may be offered and sold separately.Top of Page
A: If you are using a debit card to make payments on a collection purchased with our Subscription Plan, please be aware that issues in your collection may be shipped and billed to you more often than just once a month.
This could cause an overdraft on some accounts. To avoid this, please make arrangements to avoid any overdrafts. We're sorry, but we cannot be responsible for any overdraft charges should this occur.Top of Page