Customer Support: Returning an Item
Q: About returns and exchanges

A: Please call Customer Service at 1-877-595-9506 or click here to request a Prepaid Return Label.

To return an item for an exchange or refund, it must be returned within the specified warranty period.

All items should be returned in the original package.

If the original package is not available, we encourage you to pack the items securely.

If the package is unopened, you may write Refuse/Return to Sender on the outside of the package and place the return in any U.S. Postal Service mailbox.

When we receive your return we will promptly issue an exchange, replacement, or refund via a check or a credit to your original payment method, if a refund is due. Processing rules allow us to issue credit ONLY to the payment method that was originally used for purchase. To issue a credit to another payment method or to refund this payment is prohibited under these rules.

Please include your Return Information Card inside of the returned package, explaining the reason for the return, as well as your full name and mailing address. All original documents received with your item must also be returned.

All returns will be sent via the U.S. Postal Service to our Returns Center at 854 Golf Lane, Bensenville, IL 60105.

Please note: We DO NOT reimburse for return shipping expenses for items returned by methods other than the use of our Prepaid Return Label.

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Q: Broken items

A: If you received a broken or damaged item, the entire contents of that particular shipment must be returned for a replacement within the specified warranty period using our Return Information Card (see related information above). All items should be returned in the original package.

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Q: Duplicate orders

A: If you receive a duplicate order, please return the duplicate to us using our Return Information Card (see related information above).

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Q: Check status of returned items

A: You can check the status of your return online 24 hours a day, 7 days a week, for any item ordered via the Internet, phone or mail from The Hamilton Collection Online. Just click here.

Orders and returns sent using our Return Information Card can take from 10 to 15 business days for transit and processing before they appear online.

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